Wilson Brown / Brown Dog On The Move!
It is with great excitement that we want to inform you that on Friday, October 29, 2021, Wilson Brown, Inc. will begin our move to our new facility in Haw River, NC. While this location is not new to our manufacturing, our office and warehouse staff will be joining our knitting team and make the Haw River location home.
While we will do our very best not to interrupt your business and purchasing with Wilson Brown, we are asking for your assistance, as we will need patience and understanding. This move will be no small task for our office team, but especially laborious for our warehouse team. With that said, we are letting you know that we will be unable to ship between November 1 – November 7, 2021.
As we are planning our move, we hope that sharing our plan and timeline with you early will help alleviate any questions or concerns you may have. Below you will find our scheduled move with important order and shipping dates.
On Friday, October 29, WBSC will close promptly at 5 PM to begin the move of our office staff. It is our goal to have our Customer Service and Office team back up and running Monday, November 1, 2021 to answer phone calls and accept your orders. Please note that we will be will not be able to ship orders this week.
Our warehouse will be on the move Friday, October 29 – Sunday, November 7, 2021. While we will want to help and ship socks, it will be impossible to do so. Our planned warehouse move will be calculated and well planned but will appear to be in disarray. Our new warehouse space will be configured completely different than at our current location. Again, please note that we will NOT be shipping this week. Even if we wanted to, we won’t likely be able to find the socks you need in a timely fashion.
We will resume shipping on Monday, November 8, 2021. Orders will be shipped in the order they were received. You should know that just because we will resume shipping on November 8 doesn’t mean that ALL orders will ship that day. If you submit an order Friday, November 5, 2021, please do not expect your order to ship on Monday, November 8.
We once again ask for patience. We are allowing a week for our operations and warehouse to make a very big move. It will take us a little time to acclimate to our new surroundings and to learn our new layout.
Our customer service team will continue to provide superior assistance with questions you may have, and our shipping team will work diligently to ship accurately and as expediently as possible.
Our new physical address will be 114 S State Street, Haw River, NC 27258, but our mailing address and phone number will not change. It is still 800-334-1101. Our email addresses will also remain the same.
Since we opened for business 42 years ago, your loyal support has helped us grow. It is our hope that housing our entire Wilson Brown team in one location will only allow us to serve you better!
If you have any questions about the new location or our services, please call us and we’ll be happy to help. We are thrilled about our upcoming move and hope that you will share in our excitement.
Thank you in advance for your cooperation and understanding. We look forward to our continued partnership.
Ashleigh M. Brown